Política de envío

 

**Shipping Policy**

Here's everything you need to know about our shipping policy:

1. **Processing Time:** Orders are typically processed and shipped within 2-3 business days after payment confirmation, excluding weekends and holidays.

2. **Shipping Methods:** We offer several shipping options for domestic and international orders. These may include standard shipping, expedited shipping, and express shipping. The available options and rates will be displayed during checkout.

3. **Shipping Costs:** Shipping costs are calculated based on the destination, weight, and shipping method chosen. Customers will see the shipping cost at checkout before finalizing their purchase.

4. **Delivery Time:** Delivery times vary depending on the shipping method selected and the destination. Domestic orders usually arrive within 2-7 business days after shipment, while international orders may take 7-21 business days to arrive. Please note that these are estimated delivery times, and delays may occur due to customs clearance procedures or unforeseen circumstances.

5. **Order Tracking:** Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your package and estimate its delivery date.

6. **Customs and Duties:** International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities. We recommend contacting your local customs office for more information about import regulations and potential fees.

7. **Shipping Restrictions:** Unfortunately, we cannot ship to certain countries due to legal restrictions or logistical challenges. If your country is not available for shipping during checkout, please contact our customer support team for assistance.

8. **Incomplete or Incorrect Addresses:** It is the customer's responsibility to provide accurate and complete shipping information. We are not responsible for orders that are lost or delayed due to incorrect addresses provided by the customer.

9. **Lost or Stolen Packages:** We are not liable for packages lost or stolen after they have been successfully delivered to the address provided by the customer. If you believe your package has been lost or stolen, please contact the shipping carrier to file a claim.

10. **Shipping Updates:** For any inquiries or assistance regarding your order shipment, please don't hesitate to contact our customer support team. We're here to help!

By placing an order with patient struggle , you agree to comply with our shipping policy. If you have any questions or concerns, please feel free to reach out to us. Thank you for supporting our brand!

 

**Pre-Order Shipping Policy**

 Here's everything you need to know about our pre-order shipping policy:

1. **Pre-Order Period:** Pre-order items are products that are not yet available for immediate shipment but can be reserved in advance. The pre-order period and estimated shipping date for each item will be clearly stated on the product description page.

2. **Payment:** Payment for pre-order items is processed at the time of purchase, not at the time of shipment. This secures your reservation for the item and ensures that you receive it as soon as it becomes available.

3. **Shipping Date:** The estimated shipping date for pre-order items is 2 to 4 weeks . Please note that this is an estimate, and delays may occur due to manufacturing or production issues. We will notify you of any changes to the shipping date as soon as possible.

4. **Combining Orders:** If you purchase both pre-order and in-stock items in the same order, the entire order will be shipped once all items are available. If you would like the in-stock items to be shipped separately, please contact our customer support team, and we will assist you accordingly.

5. **Shipping Method:** Pre-order items will be shipped using the shipping method selected at checkout. You will have the option to choose from standard shipping, expedited shipping, or express shipping, depending on your preference and urgency.

6. **Order Updates:** We will keep you informed about the status of your pre-order through instagram and email updates. This may include notifications about the production progress, any delays, and the final shipping confirmation with tracking information once your order has been dispatched.

7. **Cancellation and Refunds:** You may cancel your pre-order for a full refund at any time before the item has been shipped. Once the item has been shipped, our standard return and exchange policy will apply. Please refer to our returns policy for more information.

8. **Limited Availability:** Pre-order items are often in high demand, and quantities may be limited. We recommend placing your pre-order as soon as possible to secure your reservation and avoid disappointment.

9. **Customer Support:** If you have any questions or concerns about your pre-order, please don't hesitate to contact our customer support team. We're here to assist you every step of the way and ensure that you have a smooth and enjoyable shopping experience.

By placing a pre-order with patient struggle you agree to comply with our pre-order shipping policy. Thank you for your support and patience as we work to deliver quality products to you!